General Terms and Conditions
Bookings
Since most of our training courses and our consultancy services are tailored to your in-house needs, you will receive a detailed individual quotation prior to booking. This will include information about fees and expenses where applicable, together with specific terms of engagement. This quotation should be accepted in writing, accompanied by a Purchase Order or letter of authorisation from a Director or equivalent.
On receipt of your order, ScotsManagers.com or The Laurel Group Ltd will confirm bookings by e-mail.
Cancellation
If you cancel or postpone a booking any time up to two weeks before commencement of delivery, we will try to avoid charging you a cancellation fee. However if we have already incurred costs, for example for transport, accommodation, preparation of training materials, administration, etc., we reserve the right to charge a cancellation fee to cover these costs. If you cancel or postpone a booking within two weeks of commencement of delivery, we reserve the right to charge the full fee and expenses.
If we are forced to cancel, alter or postpone a booking due to unforeseen circumstances (e.g. ill health of trainer, transport delays or cancellation), we shall make every effort to offer alternative arrangements that are acceptable to you. In such cases you will normally have the right to cancel the booking without further commitment if preferred. Scotsmanagers.com and The Laurel Group Ltd accept no liability for any indirect or consequential losses or costs incurred beyond the contracted costs.
ScotsManagers.com and The Laurel Group Ltd reserve the right to substitute individual trainers in case of necessity, but will normally not do so without prior notice and consultation.
Payment for Services
Unless otherwise agreed in the terms of engagement at the time of booking, invoices will normally be issued by The Laurel Group Ltd upon delivery of training or services. Invoices should be paid immediately upon receipt. Payment should normally be made by BACS to the bank account details supplied on the invoice. Alternatively cheques may be made payable to The Laurel Group Ltd.
Data Protection
Information that you provide to ScotsManagers.com and The Laurel Group Ltd will not be passed to third parties (other than to our associate trainers or online training providers who will require it for reasons of course preparation and delivery). Data is gathered in accordance with the Data Protection Act 1998 and will be used solely to communicate with you and your organisation about the services provided by ScotsManagers.com and The Laurel Group Ltd.
Intellectual Property Rights
Intellectual Property Rights to all course materials remain vested in ScotsManagers.com or The Laurel Group Ltd or with the individual trainers or providers responsible for designing courses and materials. Further usage or copying of course materials is forbidden unless expressly permitted within the agreed terms of engagement.